Thinking of installing a self-service kiosk at your restaurant? Self-service kiosks come with many significant benefits, enhancing both your business and your customers’ experience and satisfaction. From improved order accuracy to increased revenue, the benefits of self-service restaurants are significant. Let’s take a closer look at the benefits of self-service kiosks.
Customer Experience
A self-service kiosk helps take the attention and stress away from ordering a meal at a fast-food restaurant, resulting in a hassle-free, relaxing customer experience that allows for time and freedom when making key decisions. After all, ordering a meal at a self-service kiosk means you can take a little longer making sure you order exactly what you’d like, without the fear of looking over your shoulder to the customer behind, or worse, your order being taken down wrong by an employee at the till.
Increased Revenue
With improved customer experience, an increase in revenue should naturally follow. Self-service kiosks allow customers to quietly and forensically explore the entire menu in their own time, whilst the digital kiosk will display enticing images of all your products and allow for the option of additional extras and customisations for every meal and/or individual item. Better still, a digital self-service kiosk will always offer the upsell, which, when removed of the fear of judgement, most customers will typically take.
Order Accuracy
Arguably the most important benefit of implementing self-service kiosks to your restaurant is ensuring your customer’s orders are accurate, fresh and on time. As customers benefit from the ability to customise their meals and take time ordering at a kiosk, this will also lead to fewer errors and improved accuracy across the board. In short, if you’ve taken the time to ask for, “no pickles”, in your burger order, a self-service kiosk will relay this information immediately and with precision to the kitchen, ensuring you always get exactly what you order.
Looking for self-service kiosks? iOResource stock a range of kiosks that you can use for retail spaces of all sizes. We offer wall-mounted, countertop or freestanding kiosk solutions. Contact us today.