Streamlining Your Business With EPOS & AIDC Systems

The world of business is changing. From small independent shops to international franchises, growth and evolution is necessary to keep up with the competition, increase efficiency and boost sales and profitability.

Therefore, it will come as no surprise to business owners to hear that modern technologies and integrated systems are swiftly becoming a crucial part of all retail and commercial sectors. While many traditionalists were once hesitant to adopt new, seemingly complex, digital technology, it has repeatedly proved itself to be a helpful and revolutionary addition to modern trade.

Here at IOResource, we embrace modernity and are entirely aware of the value that retail technology can bring to a business. However, if you’re considering upgrading your system or incorporating handy tech into your store, it is only right that you would search for a little guidance.

Read on to discover how EPOS and AIDC technology can streamline your business.

What Is EPOS?

Of course, before we dive into the multitude of benefits associated with the introduction of EPOS and AIDC systems, it is important to establish a clearer understanding of these terms and the technology they refer to.

Electronic Point of Sale (EPOS) refers to a modernised till system that marries hardware and software to improve efficiency.  EPOS systems are an incredible means of streamlining your business’s operations, providing a complete overview of transactions and enabling a more insightful analysis of your daily, weekly, monthly and yearly takings.

As mentioned above, EPOS systems are usually a combination of hardware and software, consisting of a central device, peripheral additions and the specific software used to manage your data and handle business operations.

The Benefits of EPOS

As you’ve probably gathered, Electronic Point of Sale technology is the perfect way to make your business more efficient. The world of modern business requires vendors to have both online and in-store shopping capabilities; EPOS systems are a means of seamlessly connecting the two.

For businesses large and small, EPOS integration is hugely beneficial. It can speed up accountancy, stock management and sales processes while collating data and generating reports relating to sales and products. It is also incredibly user-friendly, making it easy to train staff and introduce revolutionary hardware into your business.

What Is AIDC?

This brings us to AIDC, or Automatic Identification and Data Capture. Though this might sound complex, it is a broad term used to describe technology that is designed to collect or interpret information from an object, code, sound or image without the need for manual data input.

Nowadays, barcodes, QR, Biometrics and Contactless technology are commonplace in businesses all over the world. From large supermarkets and chains to high-street coffee shops and independent retailers, AIDC technologies play an important role in our everyday lives. So, how can they benefit your business?

Benefits Of AIDC Technology

As an integral part of modern commerce and stock management, AIDC systems deliver a multitude of benefits to business owners. From barcode scanners for checkout use to high-performance wearable technology to maximise efficiency, AIDC is a must for all businesses looking to streamline their operations.

The benefits of this technology are plentiful, so we’ve outlined a handful of main advantages below:

  • Cost-Efficient
  • Error Reduction
  • Time-Saving
  • Improved Stock Management
  • Unparalleled Accuracy & Data Entry

Take, for example, the Denso SP1 Scanner. This incredible AIDC device is designed to significantly improve productivity and workflow and is capable of reading up to 700 tags per second. This scanner’s ability to read RF tags within a 200 square-metre radius is sure to revolutionise any business’s stock-taking and inventory management capabilities.

When it comes to implementing AIDC or EPOS technology, it is reliant on the communication between digital software and hardware. For this reason, ensuring you are equipped with the correct devices is essential.

Below, we’ll highlight some of the incredible hardware available to businesses, outlining its usefulness and application.

POS Hardware

First up, POS Hardware. As we covered earlier in this article, EPOS systems rely on both hardware and software to function. This Point of Sale hardware includes, but is not limited to, terminals, tablets, PC boxes and checkout systems.

Here at IOResource, we’re proud suppliers of a range of POS technology from a number of top manufacturers. Our selection of industry-leading devices make life easier for businesses across the country.

From all-in-one systems to stand-alone terminals and POS boxes, we’ve got everything you need to streamline your business and flawlessly integrate EPOS.

Peripherals

It is worth noting that the hardware available is by no means limited to POS terminals; there are a varied selection of additional devices designed to be used in tandem with EPOS systems, much of which incorporates AIDC technology.

From cash registers and barcode scanners to monitors, second screens and table scanners, peripheral technology is designed to improve and advance your central system. Peripherals such as additional customer display screens and scanners are the perfect way to improve customer experience and efficiency, allowing clearer communication, faster scanning and shortened queue times. What’s not to love?

We’re pleased to supply a varied selection of peripheral devices, designed to be seamlessly integrated into your store. Of course, knowing which to choose can be tricky, so please don’t hesitate to get in touch with us to discuss your specific needs.

Self-Service Systems

Moreover, as technology evolves and automated systems become more and more common within shops and stores, self-service is being adopted by businesses of all kinds. From fast-food chains to supermarkets, self-scan checkouts and order kiosks are slowly becoming the norm.

These systems are designed to make life easier for customers and staff alike, reducing wait times and taking care of monotonous tasks while employees focus on more important duties. What’s more, self-service systems and order kiosks are able to collate information and data regarding shopping habits and user interaction. This can then be utilised to improve user experience in future and boost sales.

A perfect example of such technology is the NCR Fastlane SelfServ Checkout R6; this style of machine is used across the world to streamline retail operations and reduce in-store traffic. Complete with weighing scales, the ability to read all 1D, 2D and mobile barcodes and coin, note and card reading technology, this self-checkout machine really can do it all.

For fast food chains and restaurants, a kiosk such as the Aures Komet may be better suited. This multifunctional piece of technology is designed to take orders, process payments and manage queues. What’s more, the Aures Komet is available in wall-mounted or freestanding models, so you’re sure to find the perfect device for your establishment.

The above are just two of the many incredible self-service systems available to work in tandem with EPOS and AIDC technology.

IOResource: POS Technology, Peripherals & More

If you own or manage a business, retail outlet, restaurant or shop, there are a multitude of reasons to invest in EPOS and AIDC technology. Not only will it assist with the streamlining of your operations, reducing wait times and simplifying inventory tasks, but it will also help to boost sales and improve productivity.

Looking to upgrade your existing systems or make the leap to modernised EPOS and AIDC technologies? Look no further than IOResource. With over 20 years of experience, we are proud of our reputation for excellence and our position as Ireland’s leading value-added distributor of EPOS and AIDC products and solutions.

To discuss your requirements and discover how we can help you to upgrade your business, contact us today.

10 Industries That Would Benefit From a POS System

10 Industries That Could Benefit From POS Terminals

The point of sale (POS) is arguably the most important part of any business.

While technology is rapidly evolving and new equipment is constantly being introduced, it is vital to choose the right type of POS system for your business.

Choosing the right POS system for your business can boost the overall service quality, leaving the last interaction the customers have with you, a positive one.

Discover the top ten industries that could benefit from a POS machine.

What is POS Software?

Before diving into the different industries that could benefit from a POS machine,  it is important to know what it actually is and how it works.

A point-of-sale system is an electrical tool used to make a transaction. It is designed to simplify and speed up the selling and purchasing process.

It can complete a number of tasks including:

  • Providing real-time data and reports
  • Automate manual tasks
  • Help to manage your employees, inventory and customers

What Are the Benefits of Using a POS Terminal?

POS systems can offer a number of general benefits for a range of industries.

These include:

  • Higher accuracy – using a POS system can offer a more straightforward checkout process paired with real-time inventory management
  • Time-saving – POS systems are designed to speed up the transaction process because they automatically calculate the price for you. This can improve work efficiency and contribute to driving more sales for your business
  • Improved company image – implementing slick, efficient modern systems into your business can leave the customer feeling impressed. This can contribute to your company image and create a reputation that your company is professional and credible
  • Improved security – with a POS system, your data is more secure from unknown intrusion. Most systems require double user authentication which reduces the risk of intrusion of malicious users into your system
  • Sales reports – a POS system provides you with a good overview of your business and keeps a record of its cash flow automatically. Data about a product range can be found easily

Who Would Benefit From POS Terminals?

POS systems are used daily in a range of industries.

However, some industries are still yet to implement a POS system in their workplace. Failing to use a POS system can tarnish the whole customer experience, leading to impatient customers who may even refuse to make the transaction.

This is why it’s a good idea to keep up with the latest trends and implement them into your business.

Here are some of the top industries that would benefit most from a POS terminal system:

1.    Hospitality

As a thriving customer-facing industry, the hospitality sector is one that can benefit immensely from implementing efficient POS systems.

Businesses in the hospitality sector deal with lots of customers each day, so prioritising customer service is key to a successful business. Effective use of a POS system allows businesses to deliver quick and convenient service to customers, allowing them to pay for goods and services efficiently, using a variety of methods.

Examples of businesses within the hospitality industry that could benefit from a POS system include:

  • Restaurants – with a POS system, you can see if one menu item isn’t as popular with customers, so you can put it on a specials menu or discontinue it
  • Bars – bars can identify which drinks are selling more
  • Coffee shops and bakeries – identify which products are more successful
  • Travel agencies – travel agencies can use POS systems to record sales and manage items effectively
  • Hotel – hotels can use a POS system to link a hotel property management system with the restaurant or spa, so all transactions and data are in a centralised location

2.   Retail POS System

Another industry that deals with customers on a regular basis is the retail industry. Making the transaction process as smooth and effortless as possible is key to success in the retail industry.

A POS system can help you collect, track and manage customer information.

It can also offer a number of other benefits including:

  • Running loyalty programmes – loyalty programmes are a guaranteed way to attract new customers and increase repeat purchases. Integrating programmes such as memberships or gift vouchers into your POS system means customers are rewarded for every purchase without extra work for your staff
  • Efficiency – those who have worked in the retail industry before know how fast-paced it can be. A POS system can speed up the transaction process, allowing you to serve more customers at a faster rate
  • Offer discounts – with the information obtained from using a POS system, you can calculate and run marketing campaigns to encourage your customers to visit your shop. Some POS systems allow you to set up flexible promotions, saving you the time and effort to calculate everything manually

Examples of retail businesses that could benefit from a POS system include:

  • Travel agents
  • Shops
  • Trade shows/car boot sales

3.   Warehouse/Distribution

Using a POS system in the warehouse/distribution industry allows you to pick, pack and stock take for fast and efficient order fulfilment. It can also improve stock visibility and connect with your sales channels.

4.  Healthcare

One of the most crucial aspects of the healthcare industry is speed and efficiency.

Countless people rely on daily medication from the pharmacy and slow service can have detrimental impacts on a person’s health.

This is why the healthcare industry relies on efficient POS machines to ensure that they can deliver medications to their patients in a  timely and efficient manner.

Not only this, but high-quality POS machines allow hospital staff to effectively deliver meals to their patients each day. Patients can order via an online tablet provided by one of the staff members. This is also an important method for monitoring the food that patients are eating.

5.   Manufacturing

The point of sale for the manufacturing and distribution industry is a bit different to other industries.

Manufacturers and distributors have specific needs that aren’t always addressed by many point-of-sale solutions. Manufacturers need to be assured that the sales they make over the counter will be instantly reflected in related records, like inventory counts by location.

Point-of-sale machines designed specifically for manufacturing and distribution are an effective solution that ensures your cash and carry sales are seamlessly integrated into your inventory and ERP.

6.   Public Transport

Manual transaction systems have become extremely rare and outdated in the transportation industry in recent years.

Nowadays, buses and trains will use a POS system which allows customers to execute the payment for tickets. This caters perfectly to the busy passengers who are running late for work and need to arrive at their destination as quickly as possible.

7.   Trade

POS systems are slowly making their way into the trade industry, with many builders and plumbers turning to advanced solutions to help organise their data.

8.   Banking

Banks use POS systems to allow you to check your balance, transfer money and put money safely into your account.

If the banking industry relies on POS systems to safely and securely manage money, then this is a clear sign that POS systems are reliable and here to stay,

9.   Government

A taxation system would be a great solution to allow businesses and governments to efficiently manage control in areas of sales, bookkeeping and stock controls.

The implementation of government POS systems would tackle challenges such as tax evasion and traders not ensuing tax invoices.

It also means that if people have several payments to make – like water bills and a parking ticket – they can use a simple shopping trolley functionality to satisfy all of their obligations in a single checkout experience

10.  Multi-Service Businesses

Multi-service businesses refer to establishments that offer a variety of services under a given brand or a selected location. Examples include hospitals, theatres and event arenas.

In this industry, there are several points of transactions to monitor so a POS system would be beneficial to help centralise these transaction points and allow managers to keep tabs on different things on a single platform.

iO Resource – POS Software Company

Are you looking for a simple but effective way of improving your business?

At iO Resource, we provide a range of POS machines to suit your specific industry requirements. Whether you are looking for a self-service kiosk or a mobile POS system, we have it all!

With years of experience as Ireland’s leading POS software company, we are more than qualified to provide you with the latest technology and solutions to improve your business.

We have an expert team of professionals who can offer valuable advice and excellent customer service to ensure that your needs are met.

If you are interested in the range of services we provide, please don’t hesitate to get in touch with a member of our friendly team here today.

Questions to Ask When Choosing an EPoS System

A successful business must always have a strong system in place in order for it to run efficiently. So when it comes to choosing an EPoS system, it’s important that the one you purchase meets the needs of your business exactly. Because it’s such a big decision, there are certain questions that business owners should ask first to ensure that the EPoS system they choose will serve their business well.

Will you be using the EPoS system long-term?

It’s good to look ahead as a business owner, but you also don’t want to chart a business plan that will become redundant. You need an EPoS system that will grow with your enterprise, but that’s versatile enough to cope with change. Choosing the wrong system means you might have to change it down the line, thus costing you more money.

Is support available?

When buying a new piece of essential technology, the last thing you want is to be left hanging when you have a business to run. For this reason, you should choose an EPoS system that offers training and technical support. You should also be able to contact the support department with ease.

Does it enable better customer service?

For a lot of businesses, the point of sale is becoming a point of service – somewhere to maximise sales and provide customers with an excellent shopping experience. In order to do this, sales assistants need to be provided with the right information, including a detailed description of the product to help answer any customer queries, plus images, associated products and any opportunities for upselling. It’s important to ask what information appears at the point of sale, and if there are tools available to boost upselling.

iOResource: Ireland’s Leading EPoS Distributor

Looking for an EPoS provider? iOResource stock a wide range of EPoS systems to meet your business’s every need. We work with some of the world’s leading EPoS vendors to provide you with the latest technology and solutions at an affordable cost. Contact us today for more information.

Common Signs That Your POS System Needs Upgrading

The importance of POS systems in businesses should certainly not be overlooked. Not only can a POS system allow your business to accept payments from customers in a variety of different ways, but it also helps to keep track of sales. As a result, these point of sales systems are effective when it comes to organising your finances, as well as improving customer experience. As technology has evolved and developed, the ways in which customers can purchase products or services is becoming more varied. For instance, one stroll down a local high-street and you might see self-service kiosks, mobile pos systems and state of the art peripherals.

At iOResource, we’re a company that provides leading POS products such as POS tablets, self-checkout machines and more. If you feel as though your current POS system is unreliable and is on its last legs, then it might be time to upgrade. Here at iOResource, we have a wide range of products on offer to give you a helping hand when you need it most.

It can sometimes be difficult identifying when is the best time to upgrade your POS system. With this in mind, here are just a few common signs that your POS system needs to be upgraded!

Slow and Buggy POS Software

It goes without saying that both business owners and customers rely on expert software to receive a smooth transaction. When you start to notice that your software is becoming slow, buggy and complicated, then it might be a good time to invest in new software. Slow software can also significantly impact the runnings of your business too. For instance, if the POS software is temperamental and unreliable, then there’s the possibility that your customers will be discouraged from visiting again in the future. Furthermore, long queues can arise if the software is taking ages to complete a transaction. By investing in the latest POS software, you’re able to achieve faster checkout times and enhance the customer experience.

Outdated Features

As aforementioned, technology is constantly evolving and that notion is certainly reflected with point of sale systems. Consumers are constantly looking for ways to carry out tasks in the most simple and efficient way possible. For instance, the introduction of ApplePay and Google Pay allows users to pay for products and services with their mobile phones and watches. Having more flexible payment options allows customers to complete a transaction in a variety of different ways.

Having outdated features on your POS system can be detrimental to your business and actually portray your business in a negative light. If your business still has an old system that is looking worse for wear, then customers might associate this with your brand image. In fact, updating your POS system can actually help provide you with more space. Whilst old POS systems are quite bulky, modern systems such as POS tablets allow you to gain more counter space, whilst portraying a modern and clean appearance.

Limited Capabilities

POS systems don’t just provide a better customer experience, but they’re also really handy in terms of stock management too. Inventory can be known as one the biggest drains on cash flow, and that’s where modern POS systems can help. Although you can track inventory manually, the process can be extremely lengthy and the opportunity for mistakes are aplenty. Opting for a POS system that is capable of stock management can be a huge help, allowing you to keep track of sales, re-order stock based on trends and organise your products into categories. This ultimately means you’re able to avoid the risk of being understocked or overstocked. If you find that your POS machine does not have the facilities to be able to provide you with expert stock management services, then it might be a good time to look for an improvement!

At iOResource, we take pride in providing mobile POS systems that can do it all. Renowned for its reliability and long battery-life, we’ve got what it takes to provide you with a system that you can rely and depend on. We’re certainly not short of POS systems either, supplying products from leading manufacturers such as POSbank, Posiflex and Aures technologies.

Incompatible with Cloud-Based Technology

If your POS system is not compatible with cloud-based technology, then this could be a key sign that an upgrade is due. Essentially, cloud-based POS detail software where all the data and information is stored on an online server and can be accessed anywhere. This is different to your traditional POS systems, where the data is stored on a local database, namely a computer’s hard drive.

The benefits of cloud-based POS are somewhat endless. Here are just a few of them:

  • Easy Access: Perhaps the most prominent advantage surrounding this technology is that you’re able to access the system and its data from anywhere in the world (as long as you have access to the internet, of course!). This is different to traditional POS systems, where you have to be present at the terminal to actually access the information and carry out a transaction.
  • Security is Essential: Keeping data secure and safe is absolutely essential to any business. By opting for a cloud-based system, you can be safe in the knowledge that your transaction data is backed up online and secured on the cloud. In the event of losing or breaking your device, you don’t have to worry about losing your data because it will be backed up!
  • Providing Insights: Another benefit of cloud-based technology is that it allows you to gain further insight into your business and how you are performing. This type of software enables you to track transactions and sale histories.
  • Cut the Costs – One aspect of cloud-based technology that can go under the radar is cost efficiency. Traditional POS systems require a hard drive to store the data, which can be unreliable and costly. With POS systems, all of your data is stored online so purchasing a hard drive is not an issue!

What to Look For in a POS System

Now that we have addressed the common signs that your POS system needs upgrading, it might be worth knowing what to look for in a POS system too. No matter the size of your company, having the right POS can help the running of your business!

  • Features – Considering that POS systems can be used in many different sectors, this means you need to think about what features you require. For instance, if you run a busy cafe, you want to ensure that transactions are carried out quickly. In this scenario, it might be good to invest in a system that allows for mobile payments to speed up payments and reduce queuing times. Before purchasing your system, it is advisable that you make a list of the features you’re looking for.
  • Cloud-Based POS Systems – As discussed previously, cloud-based systems are effective because they are connected to the internet, meaning that your data is secure and safe. It also means you’re able to access the terminal from anywhere in the world. It’s important to consider whether you’re looking for this type of POS system or a traditional one instead.
  • Matching Your Business’ Growth – Some POS systems are restrictive in the sense that they can only support a number of outlets and registers. With this in mind, it’s important that you choose a POS system that can accommodate your business growth, meaning you don’t have to splash the cash on a brand new POS-system when your business starts to expand.

iOResource, Supplying POS Machines That Are Reliable and Effective

If you’re looking for a company that provides expert POS machines, then iOResource could be the perfect company for you. Operating almost twenty years, we know exactly what it takes to provide you with software that helps your business run smoothly. Whether it be kiosks, mobile POS systems or POS tablets, we’ve got you covered. When an upgrade is needed, we’re the team that can help. We’re able to offer a wide range of POS machines and software that would fit seamlessly into any industry. We’re also able to offer POS hardware systems that come in different colours and memory storage, meaning that it will be hard to hard a machine that doesn’t suit you and your business down to the ground! To find out more about our products and services, then get in touch with our expert team today!

From POS to MPOS: Understanding the Different Types of POS System

Ranging from a simple mobile phone and software set-up to an extensive hardware system with cash tills, touchscreen monitors, receipt printers and a software capacity for vital inventory information, POS systems are vital for businesses across the country, helping to make the process of sales, inventory and eCommerce much easier, handling multi-channel information channelled through a singular programme.

Here, we provide an essential guide to both POS and MPOS systems, to provide a detailed breakdown of the different types of POS systems available for your business, offering relevant information on which is best suited for your business type.

What’s A POS System?

An intelligent blend of software and hardware designed to facilitate a business’s operations, a POS (Point of Sale) system is intended to simplify daily tasks and potentially generate revenue. POS system hardware will typically include a computer, physical terminal, scanner and a printer, whilst the software will help track and log your business’s incomings and vital information.

Ensuring you have access to the highest quality hardware for your POS system will prove critical in collecting data, typically utilising touchscreen PC monitors, tablets, mobile phones, cash drawers, card readers, receipt printers and barcode scanners, among others. Quality software, meanwhile, is highly important to your POS system, both essential in processing all transactions, but also pivotal in offering analytics, sales figures and inventory information.

Why Use A POS System?

As with any modern technology, POS systems are designed to speed up a well-established process and provide a quicker, more satisfying experience for customers. POS systems provide unique synchronisation between your cash register, your barcode scanners, card readers and everything in between to provide a seamless transaction process that’s easily completed in minutes. Below are some of the key advantages of integrating a POS system into your business.

  • Improve Inventory Management
  • Simplify Invoicing
  • Greater Security
  • Easy & Efficient Payments
  • Simplify Operations
  • Improve Customer Management
  • Reduce Errors
  • Improve Order Accuracy
  • Increase Revenue
  • Improve Customer Experience
  • Reduce Costs
  • Improve Customer Satisfaction
  • Save Time
  • Improve Service
  • Technical & Technological Support

Integrating a modern, state-of-the-art POS system will greatly improve your business’s vital procedures, capable of checking and updating stock information in real-time to provide customers with an honest update of their order, as well as simplifying the process of managing and spending loyalty points, vouchers and discounts with zero hassle.

Types Of POS Systems

In truth; there are a number of different types of POS systems to consider, each with its own unique advantages depending on your business type or individual requirements. Below, we provide a complete breakdown of the different types of POS Systems available from iOResource, to offer further insight into their applications, advantages, disadvantages and suitability for your business type.

Mobile Point-Of-Sale System (MPOS)

These kinds of POS systems are named, ‘MPOS’, specifically for their mobility, (Mobile Point Of Sale), and are designed to process quick payments, manage some inventory and handle customer information on the go. MPOS systems are ideal for those who need to be mobile for most of the working day, or maybe don’t require vast inventory management, such as farmer’s market vendors, event vendors, small/independent convenience stores, freelance or contract workers, music venue vendors and more.

Generally, MPOS systems and their software applications will be offered free in exchange for payment processing, with most able to operate alongside a portable receipt printer.

Tablet Point-Of-Sale System

An increasingly popular option for many businesses and an extension of the above MPOS systems, a Tablet POS, typically incorporating iOS or Android software, are considered a cost-effective system choice, requiring a minimal upfront investment. Tablet POS systems may also come with “free” credit card processing and typically support compatible hardware such as cash drawers, barcode scanners and tablet stands.

Tablet POS systems are generally incorporated into businesses similar to MPOS systems but may cover larger businesses, restaurants and outdoor events. Applications will often include, but are not limited to, mobile vendors, coffee shops, gift shops, museums, art galleries, sandwich shops, pizzerias, ice cream parlours, small theatres and hair salons.

Terminal Point-Of-Sale System

These kinds of POS systems are primarily what you’ll be used to seeing at the till in most supermarkets and retail stores up and down the country. Terminal POS systems combine effective hardware, such as touch-screen monitors, barcode scanners and cash registers, with state-of-the-art software solutions, with most operating over the internet through a cloud-based system. They can handle extensive inventory information, label and receipt printing, as well as being able to integrate all e-commerce into the system with ease, which can prove vital in the digital age amidst the rise of online shopping.

Terminal POS systems are generally incorporated into the restaurant and hospitality industry, as well as several retail stores, grocery stores, boutiques, antique stores, hair and beauty salons, spas or hardware stores.

Online Point-Of-Sale System

An online point-of-sale system won’t require specific hardware, instead, it will incorporate specialist software that will then be operated on existing hardware, such as a computer, mobile phone or tablet. This can prove particularly effective for small businesses and retailers looking to keep startup costs low, requiring next to no investment in potentially expensive hardware such as touch screen monitors. Ideal for businesses with low-volume, big-ticket sales, such as small retailers, art galleries, cafes, pet groomers and more, an online POS system can be accessed anywhere, anytime, on any device.

Self-Service Kiosk System

A POS system designed for a specific purpose, a self-service kiosk POS is often incorporated into fast-food restaurants, car parks, cinemas or retail stores for direct access to your business’s unique services. This can allow your customers to order ahead of time, register to collect parcels, pay for parking, order a train ticket, personalise food orders and purchase event tickets all at the touch of a button. POS systems can even be used by patients to check-in at hospitals and GP clinics and are generally considered a fast, effective method of streamlining essential customer information.

Multi-Channel POS System

Perfect for businesses operating across more than one location, or an expansive online market, multichannel point-of-sale systems will intelligently integrate all of your sales across every store or online marketplace your business currently operates. This will help manage your inventory too. If you’re a company looking to branch out from a digital space to a physical one, for instance, you’re likely to benefit from multi-channel POS systems, as they can smartly move all of your inventory and financial information during the transition.

Open-Source POS System

These kinds of POS systems are delicately customised to a specific business requirement with the POS software interface designed to your specific need and taste. An open-source POS system is fine-tuned and therefore requires the experience of a software engineer to install and set up, which can be quite expensive but may also be the only realistic solution for businesses operating on a scale that is both vast and unique. For this reason, open-source POS systems are generally only ever incorporated into industrial enterprise-sized businesses such as commercial factories, car manufacturing plants or industrial warehouses.

iOResource – Innovate Retail Technology For Vendors Across The World

At iOResource, we offer a wide range of POS machines and software that would be suitable for almost any industry. Investing in a Retail POS system can also allow a business to gather data on sales, inventory and customers, meaning that you’re able to gather information on what areas are doing well and what aren’t doing so well. All our POS hardware systems are available in different colours and memory storage, meaning you’ll be hard-pressed to find a POS machine that isn’t perfect for you and your business!

It can sometimes be difficult to know what POS machine to use for your business. If you’re ever unsure what POS device would be most suitable for your business, then get in touch with our expert team who will be happy to provide you with advice! Whether you’re after an Aures or a Mashgin POS machine, we have got you covered. Contact us today.

Key Considerations When Choosing an EPOS System

An Electronic Point of Sale (EPOS) system can provide significant improvements in efficiency within a retail context.  An EPOS system offers multifunctionality allowing a business to process transactions using a wide range of payment methods quickly and efficiently whilst also providing data to track stock levels. These systems are commonly used by large retailers to ensure efficiency and have a similarly useful application in smaller businesses.

The EPOS system you select for your business will vary based on a number of considerations. Whilst stores benefit from software POS systems integrated with the hardware, many service providers or e-commerce businesses focus solely on software POS systems. One key consideration is where the data is stored from a POS system. Cloud-based data storage provides the option for data to be stored securely and accessed remotely. This also provides the option for data from multiple business sites to be stored in one location.

Read more for some further information on some of the key considerations when choosing an EPOS system for your business.

How Can a POS System Assist Your Business

A Point of Sale (POS) system with software integrated can provide a technological route to streamlining a business’s transactions. This is done by providing a system to securely store data on a business’s sales. Using a system which can store and present this data in a usable format can lead to significant savings on administrative costs. A POS system can be integrated in a store setting and an e-commerce context to provide data across a wide range of business activities.

This data can also be used in real-time to understand the inventory of a business. By identifying increased demand for a product through clear and concise data, further orders can then be made to meet this demand. The data from customer purchases can also be used to assess the success of marketing campaigns and plan future marketing efforts.

The versatility offered by POS systems from a business management perspective means that it is central to many of the day-to-day activities involved in the running of a business.

Upgrading a POS system can have a significant impact on a customer’s experience. Modern systems offer options such as digital receipts by email or text for in-store purchases, loyalty cards linked to an online account and efficiently processed transactions. Modern EPOS systems can grow and change to meet the evolving needs of a business. This is relevant for many small-to-medium sized businesses expanding into an e-commerce setting.

Efficiency Savings

A POS system streamlines the running of your business by reducing the number of tools required. The core functionality of a well-designed POS system is by providing a quick and easy user experience for the customer. Providing options for different payment methods on a user-friendly interface is one way in which an effective POS system can offer improvements in customer service.

In addition to improving the customer experience, POS systems also provide useful data linking to a number of areas of business operations. One of the most useful tools relates to inventory management. By providing real-time data on inventory in an easily accessible format it is possible to ensure that stock is managed effectively. There is a key benefit to having key data relating to sales and inventory in one location. By reducing the number of different tools used it is easier to quickly navigate between the different data required in the day-to-day running of a business.

Different Systems

Many POS systems will also offer a much wider range of tools specific to different businesses. In a retail context, a specialist POS system will offer significant flexibility in reporting. This is important to ensure that the focus of reports can be as specific as required. This could relate to reporting of information such as the volume of sales of specific items, peak business hours as well as employee targets.

As a wider range of options for different services are increasingly being integrated into POS systems it can be challenging to know the right option for your business. Speaking to an experienced distributor of EPOS products such as iOResource can help place the different options in context. For businesses of all sizes, modern EPOS systems offer a key opportunity to streamline day-to-day operations and place information on sales in a useable format. By providing efficiency and saving time in a number of areas, these systems ensure that data is readily available to make informed business decisions.

POS Systems for E-Commerce

Choosing the right EPOS system is particularly important if there is an e-commerce component to your business. One use of an EPOS system is in a store for a small business which also offers delivery. This system could significantly improve the process allowing returns in stores. Offering a click-and-collect option is another example where a well-designed system can offer significant improvements.

This provides the option to review data from online deliveries, click-and-collect purchases and in-store purchases to quickly respond to new business opportunities. One key consideration when selecting a system for online orders is options for different payment methods. A well-structured POS system is crucial to providing continuity in the customer experience whether in-store or online.

Benefits of an EPOS Till System

Choosing the right EPOS till system for your business can lead to significant increases in efficiency at the point of purchase and improvements in the customer experience. Key requirements are a clear display, good internet connectivity, functionality to integrate apps and options for different payment providers.

A versatile electronic till is central to the success of an electronic point of sale system. It is important to opt for a make and model with customisable features to ensure it is set up for your business’s needs. It is important to choose the right electronic till for your business as the specifications of this device will be at the core of many business management activities within an EPOS system.

Standalone Kiosks

Choosing a reliable make and model for standalone kiosks can have a big impact on a business. Reducing waiting times, ensuring that sales data is tracked and providing real-time information on inventory are some of the benefits offered by a well-integrated standalone kiosk. If a kiosk is self-service it is important to have a clear and easy-to-use display, a reliable receipt printer and a payment terminal offering options for differing payment methods.

It can also be useful to opt for a kiosk with functionality to accept loyalty cards. EPOS systems mean that it is possible for data on loyalty cards to be updated from different sites and logged on an online account for the customer. This is important in a modern business context where many customers will utilise a company’s online services in addition to making in-store purchases.

Mobile POS

In smaller businesses which do not take a high-volume of transactions in a short timeframe it may only be necessary to use a single mobile POS device. The benefits of using a POS unit with integrated software includes the option for online payments, the ability to track purchases and the option to track inventory. From a customer experience standpoint, investing in an EPOS system even for a smaller business can lead to a more streamlined process.

A device such as a mobile card reader is also useful in a hospitality setting. In this context it is important that devices have good connectivity, a usable interface and can process transactions quickly. Good integration with a well-structured EPOS system is important in providing real-time information on stock levels.

Self-Service Kiosks

Many businesses have made significant savings through the use of self-service kiosks. Requiring a clear and recognizable layout these can reduce waiting times and provide savings. With fewer staff required to supervise multiple kiosks, the benefit of this system can be maximised by choosing kiosks which can be integrated to a well-structure EPOS system.

In some contexts it is important that self-service kiosks provide options for cash as well as a variety of other payment options. However, many businesses streamline their approach by offering kiosks as a cashless option with traditional kiosks offering a wider variety of payment options.

Get in Touch

Based in Rathenew Co. Wicklow in Ireland, iOResource is a distributor of EPOS products. We have been providing innovative solutions since 2002 and can offer a wide range of products and services relating to point of sales systems. Discussing EPOS systems with our experienced team can be helpful in understanding the best option for your business.

Drawing on our experience we can provide technical support to ensure that a client’s EPOS system is optimised to their business needs. To find out more about how we can assist your business by providing the latest EPOS technology, get in touch today by calling +353 (0) 404 20700 or emailing us at hello@ioresource.com and one of our team will get back to you.

The Benefits Of Self-Service Kiosks in Restaurants

Thinking of installing a self-service kiosk at your restaurant? Self-service kiosks come with many significant benefits, enhancing both your business and your customers’ experience and satisfaction. From improved order accuracy to increased revenue, the benefits of self-service restaurants are significant. Let’s take a closer look at the benefits of self-service kiosks.

Customer Experience

A self-service kiosk helps take the attention and stress away from ordering a meal at a fast-food restaurant, resulting in a hassle-free, relaxing customer experience that allows for time and freedom when making key decisions. After all, ordering a meal at a self-service kiosk means you can take a little longer making sure you order exactly what you’d like, without the fear of looking over your shoulder to the customer behind, or worse, your order being taken down wrong by an employee at the till.

Increased Revenue

With improved customer experience, an increase in revenue should naturally follow. Self-service kiosks allow customers to quietly and forensically explore the entire menu in their own time, whilst the digital kiosk will display enticing images of all your products and allow for the option of additional extras and customisations for every meal and/or individual item. Better still, a digital self-service kiosk will always offer the upsell, which, when removed of the fear of judgement, most customers will typically take.

Order Accuracy

Arguably the most important benefit of implementing self-service kiosks to your restaurant is ensuring your customer’s orders are accurate, fresh and on time. As customers benefit from the ability to customise their meals and take time ordering at a kiosk, this will also lead to fewer errors and improved accuracy across the board. In short, if you’ve taken the time to ask for, “no pickles”, in your burger order, a self-service kiosk will relay this information immediately and with precision to the kitchen, ensuring you always get exactly what you order.

Looking for self-service kiosks? iOResource stock a range of kiosks that you can use for retail spaces of all sizes. We offer wall-mounted, countertop or freestanding kiosk solutions. Contact us today.

How to Improve the Customer Experience at your Convenience Store

It goes without saying that every business should be looking at different ways to enhance the customer experience. If the customer’s experience is flawless, then it’s highly likely that they’ll return again. When it comes to owning a convenience store, it’s not just about the products you sell, but how your customers go about their shopping too.

Here are just three ways you can improve customers’ experience at your convenience store. You’ll be kicking yourself that you hadn’t implemented these changes before!

Supply Masks

Although we are starting to see COVID-19 restrictions completely lifted, this doesn’t mean that everyone is entirely confident visiting public spaces. For some of us, there is still a lot of anxiety that comes with stepping outside because of the pandemic. To enhance the customer experience, you could supply masks at the entrance for those who feel less comfortable.

Self Service Machine

Whilst a busy convenience store usually correlates with success, this can also negatively impact your customer’s experience as they have to queue for longer to be served. Installing a self checkout machine is effective because it means that your customers can essentially serve themselves. This will massively reduce waiting times and, in turn, enhance the customer experience.

Layout is Key

It might be something that goes under the radar, but the layout and design of your store plays a significant role in the customer experience. If your customers can easily navigate their way around and find the product they’re looking for with ease, then it’s likely that they’ll want to come back and visit again.

If you’re looking for a company that specialises in self checkout machines, then look no further than iOResource. We know how important it is for your customers to have a pleasant experience whilst visiting your convenience store, that’s why we supply self service machines that you can depend on. We also stock complete epos systems, meaning that you can give your customers the experience they deserve! To find out more about the products and services we offer, then get in touch with our team today!

The Benefits Of An EPOS System For Your Business

Even if you’ve never heard the term before, just about everybody will have encountered an EPOS system at some point in their shopping or dining experiences. The days of manual cash registers are long gone, with most businesses nowadays incorporating some kind of electronic option to help with their sales.

Read on for more on what an EPOS system is and the benefits of integrating one into your business. Then shop for a solution with iOResource.

What Is An EPOS System?

An Electronic Point of Sale (EPOS) system is an essential piece of equipment for businesses that help to create simpler and more efficient payments. As technology booms and the coronavirus pandemic is on people’s minds, fewer customers carry cash, opting to pay with card or contactless payments instead.

That is why many modern businesses take advantage of using an EPOS system to take payments. EPOS systems can link card payment devices to a till or centralised computer to allow payments to be integrated easily. EPOS systems can also help with inventory management and communication between departments.

Now you know about how they work, here are some of the benefits.

Efficiency & Accuracy

An EPOS system can be your one-platform solution to a number of tasks your business may need to complete. This way your staff members don’t have to navigate a bunch of different programs, which can easily lead to confusion and mistakes being made. By removing human error, an EPOS system will make your business more efficient and accurate, especially when it comes to inventory count and payment.

EPOS systems increase efficiency by automating tasks, saving the time it might take to manually complete a task. This could be instead of individually entering prices for items or writing down an order, a staff member can easily select a product and be presented with the correct price or add it to an order.

An EPOS system can be portable, so a worker can take the tablet or other device on the go. This way they can check stock, input orders and process payments instantly, without having to return to a centralised system to input the data or start the payment process.

Cloud-Based Backups

Some people prefer manual systems in case of a software crash losing all their data. But most EPOS systems utilise the cloud, making backups often so even if there is an issue, you’ll still have up to date data. Most can even run without access to the internet, so you won’t lose business if your internet goes down and you can’t get online.

Better Communication

EPOS systems work to unite a workforce, especially important if there are two distinct areas of your business, such as front of house and kitchen staff. Front of house can process orders using their EPOS technology and then the order can be instantly sent and displayed on a connected display or printed on a receipt. This also minimises the chance of human error during communication between the departments, streamlining the communication process.

Another example of how it can help is communication between two separate branches of a business, such as a warehouse and a retail store. Retail employees can get accurate stock levels from the warehouse and the ability to arrange delivery of items to the store, while the warehouse can find out how in-demand items are and prepare deliveries to the store without having to pester a staff member for order numbers.

Insights

An EPOS system is able to provide you with insights and data analysis for your business. It records all of your sales data, which it can then arrange for you in graphs, charts or financial reports. This is useful as it can inform an owner how well the business is performing, as well as to see projections for the future, vital for the growth of a business.

You can also add other data not related to sales, such as staff wages and tax rates.

Ease Of Use

Once set up, an EPOS system is usually very straightforward to use, allowing all employees to make the most of the system without being bogged down by technical jargon that is hard to understand.

Inventory Management

In a business not using an EPOS system, you will have to keep an eye on your inventory by writing down what is being sold and deducting it from how much existing inventory you have. An EPOS system can track your stock volume by automatically updating your inventory when an item is sold. This way you can easily see what needs replenishing automatically without having to spend time working it out manually.

Some systems can also be synced up to automatically order more stock when you are running low, saving you from going through the hassle of organising the resupply of stock.

In many stores, customers might ask an employee about item availability. Instead of taking ages to search the shop floor by hand or go check a stock room, an EPOS system can give you instant information about whether the item is in stock and where it is located in the store.

Customer Satisfaction

Customers love using EPOS systems because of how quick and easy they are to use. Scanning and paying for items can be done without delay, while payment in a restaurant will take only seconds to complete. Speed of payment has always been a high priority in customer satisfaction, and an EPOS system will ensure their happiness.

Saves Time & Money

An EPOS system takes tasks that usually require an employee to do and automates them, saving a business time and money by freeing up staff to focus on tasks that aren’t automated instead. This also allows you to invest the money you save into other areas of the business, altogether allowing for improved performance and business growth.

Versatile Retail POS

EPOS systems are so popular because of how versatile they are, with a product type to fit whatever your business’s needs are. Kiosks are standalone options that are tailored to suit your business’s floor space, either as floor-standing pedestals, on a countertop or mounted on a wall. They can be tailored to be used by employees, customers or both for a number of purposes, such as making payments, providing information, inputting an order or searching for a product.

Self Service systems are great for businesses who want to improve their customer’s experience, allowing many to make payments at once without having to go through individual manned tills. This way you can have a bank of 10 self-service tills that only need one employee to check they are being used correctly and to assist with any issues.

Mobile POS allows you to take your EPOS on the go, perfect for active workplaces where you need instant access to inventory, payment or more. This could be to help a customer who is asking if an item is in stock, or a warehouse worker locating items to fill an order. An employee can use the Mobile POS they have on them to instantly look for the information they need without having to go to a static EPOS.

There are also plenty of Peripherals that can be combined with an EPOS system to improve the experience. If your business also accepts cash, you can connect a cash drawer to your system, or a receipt printer for those who desire one. Other things you may need are a hand scanner, customer display or signature pad, all of which can easily be integrated into an EPOS system.

Shop iOResource For A EPOS Till System

If you’re looking for a high-quality and reliable EPOS system for your business, work with the experts at iOResource today. We have an extensive product range, including kiosks, mobile POS, peripherals and self-service machines, so you can browse for an EPOS system that fits you and your business’s needs.

We are Ireland’s leading Value-Added Distributor of EPOS products and solutions, working in partnership with some of the world’s leading vendors and brands, such as Toshiba, Posbank, Urovo and more. This means that you can guarantee you are getting a reliable product from some of the best in the business.

iOResource works hard to provide excellent customer service, aiming to supply stock on time and provide you with extensive resources and expertise. We know the job isn’t done once you have your product, so are available for post-sales support from our team of expert staff who are equipped with the technical knowledge to deliver the best advice possible.

So if you’re ready to upgrade your EPOS system, or are just getting started with your business, call now on  033 405 0035 to talk through your requirements with one of our team. We have an extensive product range, so visit our website and build your quote today.